Terms & Conditions
Website Terms and Conditions for Customers
1.1 www.wepmyshop.com is an Internet based portal owned and operated by WSL, a company incorporated under the laws of India, with its registered office at Basappa Complex, 40/1A, Lavelle Road, Bangalore – 560 001, India and having CIN. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by WSL at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
1.4 WSL agrees to deliver the merchandise ordered by you only at such locations as per the Order Confirmation Form. WSL shall not be liable to deliver any merchandize or Services purchased by Users for delivery in locations outside India shall not be entertained.
2.1 The Website is a platform that facilitates the online sale and purchase of branded merchandise and services offered by WSL's various affiliate/ registered merchants/ vendors/service providers at a discounted price ("Services"). The Services are offered to the Users through various modes which shall include issue of coupons and vouchers that can be redeemed for various services. The purchase of products and services on the website shall be governed by the Terms of Offer for Sale (“Terms of Offer for Sale”).
3. Eligibility to Use
3.1 The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the WSL system by WSL for any reason whatsoever. If You do not conform to the above qualification, You shall not be permitted to avail of the Services or use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the Services provided by WSL through Your legal guardian in accordance with the applicable laws.
3.2 WSL reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
3.3 You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
4. User Account, Password, and Security
4.2 The Website requires You to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify WSL of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. WSL cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4.2. You may be held liable for losses incurred by WSL or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
4.3 The Website also allows restricted access to the Services for unregistered Users.
4.4 You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.
4.5 If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or WSL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, WSL has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).
5. Pricing Information
5.1 WSL strives to provide You with the best prices possible on products and services You buy or avail of from the Website. The pricing details for purchase of products and services from the Website are detailed under the Terms of Offer For Sale.
5.2 You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. WSL expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
5.3 WSL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by WSL with our acquiring bank from time to time.
6. User Obligations
6.3 You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You access on the Website in accordance with Section 7.
6.4 You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by WSL. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
6.5 You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. WSL disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed under Section 17 herein.
6.6 If Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
- Defame, abuse, harass, threaten or otherwise violate the legal rights of others;
- Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;
- Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
- Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
- Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
- Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any WSL server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means;
- Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of WSL, including any WSL Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
- Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
- Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
- Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website;
- Conduct or forward surveys, contests, pyramid schemes or chain letters;
- Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
- Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
- Violate any applicable laws or regulations for the time being in force within or outside India;
- Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
6.8 You agree that WSL may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
7. Use of Materials
7.1 Except as expressly indicated to the contrary in any applicable Additional Terms, WSL hereby grants You a non-exclusive, freely revocable (upon notice from WSL), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:
*You may not modify or alter product catalogues or any other materials available on the Website;
*You may not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website available to others; and
*You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
7.2 The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly permitted by WSL.
8. Usage Conduct
8.1 You shall solely be responsible for maintaining the necessary computer equipment’s and Internet connections that may be required to access, use and transact on the Website.
8.2 You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
8.4 WSL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by WSL with our acquiring bank from time to time.
9. Intellectual Property Rights
9.1 The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Content") on the Website is owned and controlled by WSL and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
9.2 The trademarks, logos and service marks displayed on the Website ("Marks") are the property of WSL or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of WSL, the vendor or the third party that may own the Marks.
9.3 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Jasper Infotech owns all intellectual property rights to and into the trademark "Snap Deal", and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
9.4 Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from WSL or thirty party owner of such Content.
10. Disclaimer Of Warranties & Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
10.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WSL WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. WSL ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
10.3 WSL WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A CONSEQUENCE OF UNAUTHORIZED USE OF YOUR ACCOUNT OR ACCOUNT INFORMATION IN CONNECTION WITH THE WEBSITE OR ANY SERVICES OR MATERIALS, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. WSL HAS ENDEAVORED TO ENSURE THAT ALL THE INFORMATION ON THE WEBSITE IS CORRECT, BUT WSL NEITHER WARRANTS NOR MAKES ANY REPRESENTATIONS REGARDING THE QUALITY, ACCURACY OR COMPLETENESS OF ANY DATA, INFORMATION, PRODUCT OR SERVICE. WSL SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, FUNCTIONALITIES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, WSL SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND WSL 'S CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. WSL IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR LEADING TO AN INVALID COUPON. WSL ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU WHETHER ON BEHALF OF ITSELF OR THIRD PARTIES.
10.4 WSL SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENT AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO THE THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.
11. Indemnification and Limitation of Liability
11.3 In no event shall WSL, its officers, directors, employees, partners or suppliers be liable to You for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not WSL has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, Services or materials.
11.4 The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
12.2 You agree that WSL may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems.
* WSL is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful);
* The provision of the Services to You by WSL is, in WSL's opinion, no longer commercially viable;
* WSL has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
13.3 WSL may also terminate or suspend all or a portion of Your account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
13.4 You agree that all terminations shall be made in WSL's sole discretion and that WSL shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
13.6 If You or WSL terminates Your use of the Website, WSL may delete any content or other materials relating to Your use of the Website and WSL will have no liability to You or any third party for doing so.
15. Report Abuse
17.1 You hereby expressly agree to receive communications by way of SMS, e-mails from WSL relating to Services provided through the Website.
17.2 A User can unsubscribe/ opt-out from receiving communications from WSL through SMS and e-mail anytime by:
- Visiting http://www.wepmyshop.com/smsunsubscribe to unsubscribe from messages/ SMS;
18. General Provisions
19. Feedback and Information
Any feedback You provide to this Website shall be deemed to be non-confidential. WSL shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You; (ii) WSL is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) WSL may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from WSL for the feedback under any circumstances.
20. WEPMYSHOP Reward Points
20.1 WEPMYSHOP Reward Points will be associated to the user’s email id.
20.2 WEPMYSHOP Reward Points cannot be transferred from one account to another.
20.3 WEPMYSHOP Reward Points can only be used to buy products/deals from Wepmyshop.com
20.4 WEPMYSHOP Reward Points cannot be redeemed for cash.
20.5 WEPMYSHOP Reward Points can be credited only by activities but not limited to such as Gift Voucher, Order Refunds.
20.6 The expiration of the WEPMYSHOP Reward Points will depend on the activity it is being credited against.
20.7 WSL reserves the right to decide/alter/change the expiration period of the activities at any time with or without notice.
20.8 As a guest user customers will not be eligible for using WEPMYSHOP Reward Points.
20.9 WSL reserves the right to extend or terminate the validity of WEPMYSHOP Reward Points associated to any activity.
20.10 WSL has no obligation to compensate the customer after the termination/expiration date of the WEPMYSHOP Reward Points.
20.11 WSL reserves the right at any time, without notice, to add/alter/change/or vary any or all of these terms and conditions or to replace, wholly or in part, the WEPMYSHOP Reward Points feature with any other feature, whether similar to this or not, or to withdraw it altogether.
20.12 The use of the WEPMYSHOP Reward Points by the customer for redemption will be deemed to the acceptance of these Terms and Conditions in addition to the rest of the terms and conditions and that the customers understand and agree to be unconditionally bound by the same.
21.13 WSL reserves the right to disqualify any customers from the benefits mention herein above. In case of any fraudulent activity, prosecution will be carried out against the concerned customer.
22. Role of WeP and Service Provider:
The WEP online portal is developed, maintained and updated by WEP. The process of payment authorization and receipt, order acceptance and fulfillment, and other physical portions of a transaction are managed by the Service provider. As stated, Service Provider shall be solely responsible for fulfillment of all orders successfully placed through the Store including but not limited to invoicing, payment processing and product delivery to customers. In no event shall WEP, its affiliates, directors, officers, agents, consultants or employees etc. be liable for any purchases made through the WEP Online store. You hereby to the fullest extent permissible waive any and all claims that you may have against WEP and its Representatives arising as a result of or in relation to the WEP online store or purchases made through the WEP Online store including, inter-alia, claims relating to payment and delivery of the products.
23. Order Fulfillment:
Service Provider will initiate processing your order upon payment receipt for all non COD orders. If there are any issues such as incomplete address, payment amount doesn’t tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.
Service Provider will make all attempts to arrange delivery of the ordered goods within 48 hours in majority of the cities that are well connected or serviced by leading courier companies in normal circumstances subject to availability of stock in your city. Should the delivery location be remote or poorly connected through couriers, it may take longer time to deliver. While the endeavor by Service Provider shall be to deliver within 48 hours, there shall no liability whatsoever for any delays
24. Limitation of Liability:
The liability, if any, of Service Provider and WEP towards a user under this Agreement shall be limited to the amount payable by User to the Service Provider. Neither Service Provider nor WEP shall be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.
25. Delivery and Acceptance of Goods:
Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing for Printers. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied. Courier will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable and the courier will initiate return of goods to Service Provider. If such returned goods are to be redelivered without order cancellation, Service Provider can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.
26. Replacement, Returns & Cancellations Policy
Time-frame from the date of invoice of the product
Free replacement within 14 days
Deficient on arrival (DOA)
Free replacement within 14 days
Please see for more details -
Product not shipped by Wep Store
Free cancellation if product is not shipped
In case of shipped orders, the returns policy will apply
Customer no longer need the product
Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* products only
Opened products cannot be returned
Wrong shipment by wep store
Free replacement within 14 days
Incorrect order placed by customer
Free replacement within 14 days for unopened* products
Opened products cannot be returned
Customer needs an alternate product
Free replacement within 14 days for unopened* products
Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product
“*Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including mice, keyboards, etc.”
27. Standard Warranty:
All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the WEP authorized Service Center with the following details:
27.1 Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.
27.2 If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.
27.3 It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.
28. Force Majeure:
WEP and Service Provider shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of WEP and/or Service Provider, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of WEP and/or Service Provider hereto which prevents timely fulfillment of obligation of WEP and/or Service Provider.
Select products may be offered on EMIs as a promotional offer. This EMI offer may be restricted to credit cards of select banks. The subvention charges may be partly or fully charged to the customer as part of the offer. Such EMI offers are subject to approval by the respective banks.