WEP Quality formula is named as IDEA. All WeP Quality initiatives are integrated underIDEAS (I Drive Excellence Always) umbrella.

• Balanced scorecard for driving implementation of Strategy
• ISO 9001, ISO 14001 for deploying systems & processes
• Continual improvement through 6 sigma & WCM initiative

The whole program is directed towards building momentum on our Excellence drive & bring  process orientation across the organization through employee involvement and engagement. Each IBU & support functions have been equipped with trained Quality resources to facilitate this program.

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No matter how good a business is, it could always be better. The way it communicates - internally and to external customers - will always need to be reviewed in view of tomorrow's needs, because no business can afford to stand still...

The art of progress is to preserve order amid change and to preserve change amid order

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Putting our visions into practice

What is Balanced Scorecard?

Balanced Scorecard (BSC) is a concept helping you translate strategy into action. BSC starts from the company and strategies; from here critical success factors are defined. Performance measures are constructed that aid target-setting and performance measurement in areas critical to the strategies.

Hence, Balanced Scorecard is a performance measurement system, derived from vision and strategy, and reflecting the most important aspects of the business.

The balanced score card measures a company's performance in four major areas:

• Financial Perspective: How does our financial strategy to increase shareholder value. Two basic levels get addressed here: revenue growth and productivity improvement.
  
• Customer Perspective: The core of any business strategy is the customer value proposition, which describes the unique mix of products, service attributes, customer relations, and corporate image that a company offers.
  
• Internal Processes Perspective: Once the financial and customer perspectives are clear, this perspective defines which critical business processes must we excel at.
  
• Learning and Growth Perspective: The foundation of any strategy map is the learning and growth, which defines the core competencies, skills, technology, and corporate culture necessary to support the other three perspectives. These objectives enable a company to align its human resources and information technology with its strategy.

• Balanced Scorecard helps align key performance measures with strategy at all levels of an organization.
  
• Balanced Scorecard provides management with a comprehensive picture of business operations.
  
• The methodology facilitates communication and understanding of business goals and strategies at all levels of an organization.
  
• Helps cascading business goals to Individual KRAs

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ISO 9001 is a key area that we have always focussed on for building quality in our processes. This provides a solid foundation for all our initiatives. Our Manufacturing factories,R&D & Support functions are certified for ISO 9001:2000 version.

ISO 9000-2000 recommends that complying company determines, collects and analyzes appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made. WeP has a structured process for monitoring,measuring and analysis of data relating to

a)  customer satisfaction

b)  conformity to product requirements

c)  characteristics and trends of processes and products including opportunities
     for preventive action, and

d)  Performance of Suppliers & Partners

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In today's competitive scenario, WeP has decided to increase the quality bar of its products & services to meet world class standards .Six sigma is one methodology, which helps us in reaching the world class Standards. WeP has adopted 6 Sigma as a process improvement methodology since  6 Sigma was launched in Wipro in 1997.

Sigma is term, which indicates how well, or defect free a product or Processes is. As the Sigma level grows higher, the quality of product or service is better & better. At 6 Sigma it is only 3.4 defects in 1 million opportunities. At 3 Sigma level the number of defects will be as high as 66807 in 1 million opportunities. In simple terms, Six Sigma involves reducing defects to 3.4 in a million. 4 Sigma & 5 Sigma represent 6210 & 233 defects respectively.

Our Six Sigma initiative is driven from the top, and each employee believes in its success. Our 3 year Vision is to be India's Most Valuable Tech Fantasy Products, Solutions and Services enterprise by 2007 and this we deliver by adhering to OUR CUSTOMER AND CONSUMER SENSITIVE ORGANISATIONAL VALUES

6 Sigma has complete synergy with our value system. We aim to consistently raise the quality of our processes so that we can deliver world-class products and services to our customers. The ultimate aim, as always, is customer satisfaction.

Following table gives the 6 sigma methodologies used for designing new products, improving existing products & re-engineering processes. WeP focuses on the following

• We have closed to around 60 projects.
• Black Belt Certification Program in 2007 was conducted wherein high performing employees were picked from each function and put through 16 days of rigorous Black Belt training.
• We have a mix of full time and part time Black Belts who facilitate the 6 sigma projects.
• Apart from 6 sigma projects, WeP also has a FAST TRACK methodology called as TURBO PROJECTS to crack low hanging problems. This methodology uses basic Quality Tools. Wep has benefited from the quick improvements brought in by over 160 Turbo projects completed across all functions.
  WeP also tracks the financial savings from the improvement projects. Some statistics ….

• Savings of Rs 16 mn in 2000-2001
• Savings of Rs 17 mn in 2001-2002
• Savings of Rs 22 mn in 2002-2003
• Savings of Rs 35 mn in 2006-07
• Savings of Rs 38 mn in 2007-08

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