WEP Quality formula is named as IDEA. All WeP Quality initiatives are integrated underIDEAS (I Drive Excellence Always) umbrella.

• Balanced scorecard for driving implementation of Strategy
• ISO 9001, ISO 14001 for deploying systems & processes
• Continual improvement through 6 sigma & WCM initiative

The whole program is directed towards building momentum on our Excellence drive & bring  process orientation across the organization through employee involvement and engagement. Each IBU & support functions have been equipped with trained Quality resources to facilitate this program.

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No matter how good a business is, it could always be better. The way it communicates - internally and to external customers - will always need to be reviewed in view of tomorrow's needs, because no business can afford to stand still...

The art of progress is to preserve order amid change and to preserve change amid order

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Putting our visions into practice

What is Balanced Scorecard?

Balanced Scorecard (BSC) is a concept helping you translate strategy into action. BSC starts from the company and strategies; from here critical success factors are defined. Performance measures are constructed that aid target-setting and performance measurement in areas critical to the strategies.

Hence, Balanced Scorecard is a performance measurement system, derived from vision and strategy, and reflecting the most important aspects of the business.

The balanced score card measures a company's performance in four major areas:

• Financial Perspective: How does our financial strategy to increase shareholder value. Two basic levels get addressed here: revenue growth and productivity improvement.
  
• Customer Perspective: The core of any business strategy is the customer value proposition, which describes the unique mix of products, service attributes, customer relations, and corporate image that a company offers.
  
• Internal Processes Perspective: Once the financial and customer perspectives are clear, this perspective defines which critical business processes must we excel at.
  
• Learning and Growth Perspective: The foundation of any strategy map is the learning and growth, which defines the core competencies, skills, technology, and corporate culture necessary to support the other three perspectives. These objectives enable a company to align its human resources and information technology with its strategy.

• Balanced Scorecard helps align key performance measures with strategy at all levels of an organization.
  
• Balanced Scorecard provides management with a comprehensive picture of business operations.
  
• The methodology facilitates communication and understanding of business goals and strategies at all levels of an organization.
  
• Helps cascading business goals to Individual KRAs

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ISO 9001 is a key area that we have always focussed on for building quality in our processes. This provides a solid foundation for all our initiatives. Our Manufacturing factories & R&D are certified for ISO 9001:2000 version.

ISO 9000-2000 recommends that complying company determines, collects and analyzes appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made. WeP has a structured process for monitoring,measuring and analysis of data relating to

a)  customer satisfaction

b)  conformity to product requirements

c)  characteristics and trends of processes and products including opportunities
     for preventive action, and

d)  Performance of Suppliers & Partners

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In today's competitive scenario, WeP has decided to increase the quality bar of its products & services to meet world class standards .Six sigma is one methodology, which helps us in reaching the world class Standards. WeP has adopted 6 Sigma as a process improvement methodology since  6 Sigma was launched in Wipro in 1997.

Sigma is term, which indicates how well, or defect free a product or Processes is. As the Sigma level grows higher, the quality of product or service is better & better. At 6 Sigma it is only 3.4 defects in 1 million opportunities. At 3 Sigma level the number of defects will be as high as 66807 in 1 million opportunities. In simple terms, Six Sigma involves reducing defects to 3.4 in a million. 4 Sigma & 5 Sigma represent 6210 & 233 defects respectively.

Our Six Sigma initiative is driven from the top, and each employee believes in its success. Our 3 year Vision is to be India's Most Valuable Tech Fantasy Products, Solutions and Services enterprise by 2007 and this we deliver by adhering to OUR CUSTOMER AND CONSUMER SENSITIVE ORGANISATIONAL VALUES

6 Sigma has complete synergy with our value system. We aim to consistently raise the quality of our processes so that we can deliver world-class products and services to our customers. The ultimate aim, as always, is customer satisfaction.

Following table gives the 6 sigma methodologies used for designing new products, improving existing products & re-engineering processes. WeP focuses on the following

• We have closed to around 50 projects.
• Apart from these we have completed 110 Turbo projects bringing in immediate results ensuring improvements in smaller areas.
• In 2006-07, our 6 sigma efforts have yielded a savings of more than Rs 30 mn.
• We have initiated our own Black Certification Program in 2007. High performing employees have been picked from each function and put through 16 days of rigorous Black Belt training.
• Under the certification program we have kicked off new wave of 6 sigma projects.

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WeP ‘s vision and Directional plan upto 2008 have set challenging goals for Manufacturing. For gearing up to meet this challenge we have launched a ‘World Class Manufacturing’ Program.

WCM, is a structured, step by step effort of enhancing capabilities in Manufacturing to meet global standards and give competitive edge to internal as well as targeted external customers. The program aims at strengthening the basics (work fundamentals) to desired benchmark levels as well as achieving time bound targets stipulated in the Directional Plan.

WCM involves, offers role and seeks commitment of the entire Team at the 2 factories. Beginning with improving the Work environment, it covers enhancement of competencies of the Team, Excellence in Process Management, Systematic problem solving and ultimately achieving auto controlled, empowered Teams that deliver World Class Products and Services.

With the objective of creating centres of excellence, our Print Head production lines and Mechanism Assembly lines have fully implemented the WCM tools as shown in the diagram below.

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